Payment Policies

Please read our payment policies before booking your appointment.

CONSULTATION CHARGES

Directors

Scott Cook & Nigel Smith

Assessment Consultation 1hr     $242
Subsequent Consultation ½ hr  $127

Senior Associate Physiotherapist 

Karri Field

Assessment Consultation 1 hr    $152
Subsequent Consultation ½ hr   $109

Associate Physiotherapist

Emily Fox, Jessica Dowling

Assessment Consultation 1 hr   $142
Subsequent Consultation ½ hr $104

Associate Physiotherapist

Benjamin Sewell

Assessment Consultation 1 hr   $132
Subsequent Consultation ½ hr $99

Associate Physiotherapist

Matthew Altoft, James Cumming

Assessment Consultation 1 hr   $102
Subsequent Consultation ½ hr $84

 

ALL PAYMENTS MUST BE MADE ON THE DAY OF TREATMENT

EFTPOS & HICAPS Facilities are available for your convenience. EFTPOS & HICAPS receipts will be issued. We do not accept Diners or American Express Cards. We email Receipts. Please confirm your email address with our Reception Staff. Please feel free to ask any questions.

PRIVATE HEALTH INSURANCE

If you have private health insurance please bring your card along and we can process your claim on the spot and you will only need to pay the gap payment. For details on your health fund rebate, please contact your health fund. The Item Number for an Assessment Consultation is #500 & Item Number #505 for a Subsequent Consultation. 

MEDICARE

If you have been referred to our practice by your GP under the Medicare Chronic Disease Management Program please inform our Reception Staff in order that the necessary paperwork can be processed. The Headache, Neck & Jaw Clinic does not have facilities to claim directly through Medicare. We do not bulk bill. We ask you pay your account on the day, and then make your claim through Medicare.

WORK COVER

You must provide a Worker Cover Medical Certificate to commence your treatment. The Headache, Neck & Jaw Clinic requests that patients pay on the day of their treatment and claim directly from Work Cover. Our Reception staff will provide you with any information.

COMPULSORY THIRD PARTY CLAIMS (CTP)

You must provide a Medical Certificate to commence your treatment. The Headache, Neck & Jaw Clinic requests that patients pay on the day of their treatment and claim directly from the insurer. Our Reception staff will provide you with any information.

DEPARTMENT OF VETERANS AFFAIRS (DVA)

If you wish to be treated under the DVA Scheme you can book appointments between 10.00am and 2.00pm with any of our Associate Physiotherapists at either of our Clinics. Treatment by Scott Cook, Nigel Smith or Karri Field will require a full consultation fee to be paid by the patient. If you have been referred to our practice by your GP under the DVA scheme you must provide a D904 referral from your Doctor and show your DVA Card in order that the necessary paperwork can be completed. Please see our Reception staff for a full copy of our policy.

SMS REMINDERS

As a courtesy we send an SMS reminder the day before your appointment. This is a reminder, not a diary note. We ask that patients take responsibility for remembering appointments. DO NOT REPLY TO OUR SMS, WE DO NOT RECEIVE REPLIES. If you need to change your appointment, we ask that you please call our office so that we can organise this for you. 

CANCELLATION POLICY

If you are unable to keep your appointment we require 24 hours notice. Failure to provide notice will attract a $60 cancellation fee.

BOOKING ONLINE

You can now make appointments online.